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PlayAce

Privacy Policy

1. Introduction

This Privacy Policy describes how PlayAce ("we," "our," or "us") collects, uses, and protects your personal information when you use our tennis community platform. This policy applies to all services offered through our website, mobile applications, and related platforms. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, profile picture, and other contact details you provide during registration.
  • Profile Information: Tennis skill level, playing preferences, availability, match history, club affiliations, and other tennis-related information.
  • Usage Data: Information about how you use our platform, including matches played, messages sent, communities joined, events attended, and other interactions.
  • Device Information: IP address, browser type, device type, operating system, language preferences, referring URLs, and other technical information about your device and internet connection.
  • Location Data: With your consent, we may collect precise or approximate location data to suggest nearby players and events.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Service Provision: To create and manage your account, provide our core services, and process your transactions.
  • Player Matching: To connect you with compatible tennis players based on skill level, location, and preferences.
  • Communications: To send you service-related notifications, updates, security alerts, and support messages.
  • Platform Improvement: To analyze usage patterns, diagnose technical problems, and enhance the functionality and user experience of our platform.
  • Personalization: To customize content and features based on your preferences and interactions with our platform.
  • Marketing: With your consent, to provide you with news, special offers, and general information about other services and events that we offer.

4. Data Storage and Security

We use Supabase, a secure database service, to store and process your information. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Your data is stored in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We may share your information with:

  • Other Users: Your profile information and tennis-related data are visible to other users as necessary for the functioning of our platform.
  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the involved parties.

6. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

  • Access: You can request copies of your personal data that we hold.
  • Rectification: You can ask us to correct inaccurate or incomplete personal data.
  • Erasure: You can request that we delete your personal data in certain circumstances.
  • Restriction: You can ask us to restrict the processing of your personal data.
  • Data Portability: You can ask us to transfer your personal data to another organization or directly to you.
  • Objection: You can object to our processing of your personal data for marketing purposes or based on our legitimate interests.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Germany and choose to provide information to us, please note that we transfer the data to Germany and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will promptly delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@playace.de Address: Paul Artjomow Software c/o IP-Management #36523, Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, sending you a notification. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: 6/13/2025